FREQUENTLY ASKED QUESTIONS

WHAT IS SOXCESSFUL?

Soxcessful is an immersive retail incubator backing curated global makers. Our company exists to foster a more creative and collaborative environment globally. We believe global issues can be tackled by streamlining sustainable local solutions that ...

WHERE ARE YOU LOCATED?

We are located in Worcester MA but we have global manufacturing partners and fulfilment centers all over the USA and internationally.

WHAT IS YOUR RETURN POLICY?

We do not accept any exchanges or returns. We offer store credit on a case by case basis if the products arrive defective, are delivered extremely late, or a mistake was made from our end. Products must be returned within 14 days of delivery in their...

DO YOU HAVE ORDER MINIMUMS?

There are no minimum order quantities except for sourced products that require bulk ordering !

DOES SOXCESSFUL SHIP INTERNATIONALLY?

Of course!  Not only do we ship all over the world, but we even have facilities around the globe as well to help speed up and simplify certain products. Contact us for international shipments.

DO YOU SUPPORT THE COMMUNITY?

Of course! We are always  searching for creative and innovative ways to encourage and  support.Please contact [email protected] with any feedback or ideas.

WHAT IF I SUPPLIED THE INCORRECT ADDRESS?

When a package is returned to Soxcessful and or our suppliers due to an error made by the customer in submitting the proper shipping address, we will reship the package with corrected address and charge an additional shipping fee for the shipment

WHAT ARE YOUR SHIPPING OPTIONS?

We ship with all major carriers (UPS, FedEx, USPS, DHL, etc).

WHAT ARE YOUR SHIPPING RATES?

We have a flat shipping rate for all Buy it and Personalized products being shipped within the USA and its Territories. $9.99 for all orders under $99 and $19.99 for orders above $100

ARE THE ANY PROCESSING FEES?

There are no processing fees. Everything but the actual cost of shipping is included in the price.

HOW LONG DOES IT TAKE TO GET PRODUCTS?

Buy It Now products take 4 to 8 business days to arrive. Pre Ordered products take 3 to 5 weeks to arrive. Sourced products shipments are determined once arranged between clients and our manufacturing completion.

WILL I BE CHARGED TAX?

Customers within the US will be charged tax unless the order is shipping to Missouri, Alaska, Oregon, Montana, Delaware or New Hampshire. Tax laws have changed since the South Dakota lawsuit in 2018 which has changed shopping online. (You can find more...

WHERE CAN I GET MORE INFORMATION?

Please contact [email protected] for further information or questions! *Any inquiries related to  purchases can be sent to [email protected]

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