Shipping & Returns

Soxcessful LLC is committed to ensuring our website and services meet your satisfaction. For Return & Refund issue(s), you can contact us at [email protected], and/or refer below:

CANCELLATION POLICY
  • None Personalize It Orders may be canceled 24 hours prior to the shipment process with no cancellation fees. Once Personalized It orders  can be canceled before approval of artwork.
  • All orders can only be cancelled via email [email protected]  Cancellations made via phone are not official.
  • Products that are processed  and put onto a truck or ready for pickup by delivery are considered products that are shipped.
  • If an item has already been shipped, and then canceled, please refer to the return policy.
  • Out of stock items and custom orders are subject to longer lead times
  • Approved Refunds  refunds will be credited with store credit. Please allow up to 5 - 10 business days to process.
RETURN POLICY
  • There are no restocking fees for items under $50 but shipping costs are non-refundable
  • A 20% restocking fee will be applied for items $50 and over
  • We will refund your order total, less our costs for shipping and handling each way
  • For items that are shipped free, our shipping and handling costs will be deducted from your refund
  • A return request must be made within 48 hours after receipt of merchandise
  • Returned items must be shipped back to Soxcessful and or the Supplier(“Maker”) by the customer in its original packaging, not assembled, with no signs of use or attempts at assembly, wear, damage, or removed tags.
  • Items with assembly or debris removal services performed are not eligible for a refund but are covered under the manufacturer warranty
  • Approved Refunds  refunds will be credited with store credit. Please allow up to 5 - 10 business days to process.

Soxcessful.com's Return (or Exchange) & Refund Policy

Good(s), product(s), item(s) or service(s) provided and/or fulfilled and/or shipped and/or handled by Soxcessful.com, including Group buying, Supplier Direct, Warehouse Deals or Fulfill-by Soxcessful, must be returned within 5 to 7 working days of receipt of shipment.

Some products have different policies or requirements associated with them. For example, due to hygiene issues, certain product categories, such as Covid 19and Fresh produce are exempted from our return & refund policy. Please reach out to us at [email protected], to clarify further details.

DAMAGED ITEM POLICY
  • We take every step possible to ensure your orders arrive in the best condition possible. All shipments must be inspected by the customer upon delivery
  • Sign-off should not happen if any signs of damage are noticed
  • Damage claims or notice of product deficiency must be made within 48 hours of receipt of merchandise (for small parcel items not requiring signature)
    • Detailed pictures of the original packaging must be sent with the damage claim otherwise the order is exempt from any damage claims
  • If freight or small parcel items that require signature are signed off in good condition or not inspected, but signed for and accepted, they are exempt from any damage claims
  • Claims are not considered filed unless customer has been in contact with soxcessful by email with pictures showing the damage within 48 hours of recieving the product(s) sale[email protected]
  • Damaged items will have an attempted repair or a part replacement prior to a full product replacement or refund
  • If a repair or replacement is available but refused due to any reason then shipping charges (both ways) will be deducted from the refund
NON-RETURNABLE ITEM POLICY
  • All custom/personalize it or special order items and products are non-refundable.
  • Custom/personalize it or special orders have a 50% non-refundable down payment
  • Returns are not accepted on orders shipped to Alaska, Hawaii, Canada, and all other areas outside the continental USA
  • Insurance is highly recommended for orders shipped to Alaska, Hawaii, Canada and all areas outside the USA as any damage claims will have to be filed by the customer.
  • Returns are not accepted for items price matched to another site and or on items that have discounted pricing negotiated or not.
  • Returns are not accepted on items housed in storage at the customer's request for more than two weeks
  • Returns not in transit one week after a return request is initiated are not eligible for a return
HOW TO RETURN AN ITEM
  • Please review our Return Policy, our Damaged Item Policy, and our Non-returnable Item Policy to make sure the item is eligible for return
  • After you have ensured the item is eligible for return please do the following:
    • Write a brief description of what is wrong with your order.
    • If the item is damaged/defective, email at least 3 clear pictures supporting the damage/defect claim
  • Within 1 business day we will respond to set up the next steps
BACKORDERS/ PRE ORDERS
  • All backorders and preorders that extend longer than 30 days are approved by the customer and will be charged to their credit card in full.
  • We reserve the right to cancel backorders and preorders due to unforeseen circumstances. A full refund will be issued.
  • PayPal cancellations will be refunded in full without any fees (unless it is a custom/personalize it order)
  • Approved Refunds  refunds will be credited with store credit. Please allow up to 5 - 10 business days to process.
REPLACEMENT PARTS
  • Orders that have missing or damaged parts will be shipped free of charge
  • Replacement parts are subject to different availability than the item ordered
  • Standard shipping terms apply to all replacement part orders
  • Expedited shipping of replacement parts are subject to additional fees
  • In the event that a suitable replacement is not available, a refund (including shipping) will be issued
  • Replacement parts are delivered via small parcel (USPS/UPS/FedEx) or by local pickup if available.
DEFECTIVE OR INCORRECT ITEMS
  • If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer
  • Notice of defect or incorrect items must be made within 48hrs of receipt when signature is not required
  • If signature or sign-off is required but incorrect items are still accepted then any claims or returns are subject to the standard return policy
  • In the event that a suitable replacement is not available, a return will be authorized, and after return is completed, a refund will be issued in the form of the original payment method or a company check.
  • Items that are missing original packaging or have been assembled or damaged are not eligible for an exchange
  • Items that have assembly or debris removal services performed and tested are covered through the manufacturer's warranty (if available)
RETURNS DUE TO COLOR

Returns of products due to the different shades of color are subject to the standard return policy. Colors produced on a screen (monitors, laptops, tablets, cell phones, etc.) vary greatly from company to company and product to product. Ambient light, brightness, color settings, and the viewing angle of a display play a major role in color reproduction. Our makers & vendors do their best to supply us proper colors but due these variables, we cannot guarantee the exact color of a product shown in the pictures.

RETURNS DUE TO MATERIAL

Returns of products due to quality of the material are subject to the standard return policy. Quality (i.e. softness, texture, etc.) of a material is subjective. We provide digital images and or swatches to view the texture of the material. Physical swatches may not be available for all products and may incur shipping fees.

RETURNS DUE TO QUALITY OF THE MATERIAL

Returns of products due to quality of the material are subject to the standard return policy. Quality (i.e. softness, texture, etc.) of a material is subjective. We provide digital swatches to view the texture of the material. Please inquire about physical swatches if the digital swatches do not suffice. Physical swatches may not be available for all products and may incur shipping fees. DTG, Dye Sublimation, UV Printing or Wood products can have varying shades of finishing and returns requested due to shade(s) or grain inconsistencies are subject to the standard return policy. Distressed finishes on DTG, Dye Sublimation, UV Printing or Wood products can have varying shades and amounts of fabricated distress applied. Returns due to issues pertaining to the aesthetics of distressed DTG, Dye Sublimation, UV Printing or Wood(s) or finishes are subject to the standard return policy.

RETURNS DUE TO DIMENSIONS

Returns of products due to the incorrect dimensions are subject to the standard refund policy if the actual dimensions lie within 5% of the dimensions listed.

RETURNS DUE TO LACK OF PHOTOS

Photos are a certain representation of what the product sold by Soxcessful and or Supplier the Maker “s”. Our suppliers do their best to supply the correct photos of the products with as many viewing angles as possible but issues pertaining to missing angle views of the photos or products not matching the exact photos listed are subject to the standard return policy.

RETURNS OF ARTWORK

Due to the nature of artwork (figurines, statues, framed art, wall art, decorative art pieces, etc.), inconsistencies may arise from product to product. This is especially the case with custom/personalized made items or items that are made by hand. Return requests for artwork items not appearing as pictured will be subject to the standard return policy. If artwork is a special or custom/personalized order, it is not eligible for a return.

RETURNS DUE TO PRODUCT IMAGES
  • Products with the main image shown as a lifestyle shot (or any images showing more than 1 item) may or may not be exactly what you will receive as images come directly from Soxcessful and or Suppliers the Maker “s”.
  • Many Suppliers the Maker “s” do not send us images for individual products and products may be grouped together in the photos. All photos are grouped together and uploaded to our server based on image names supplied.
  • Products with multiple images of different products in the gallery may or may not include those items. This is especially true of collections that are sold separately. (some examples listed below)
    • Items in a bedroom image that shows a bed, night stands, dressers, and chests may be sold separately
    • Items in a dining room image that shows a chair and tables may be sold separately
    • Items in an outdoor set image that contain tables and seating may be sold separately
  • Read the title carefully as it is most accurate with what you will receive. Call or email [email protected] if you have any confusion or doubts with what you may receive.
  • All returns due to incorrect or misunderstanding of the product images are subject to our return policy.
Returns Due to the Home or Building Structure
  • All sizes and dimension are provided by  Suppliers the Maker “s” and are automated to be placed onto the website
  • The customer must triple check the dimensions of the product to confirm it will fit through entry ways, doorways, hallways, etc of the place of delivery
    • If no dimensions are provided, the customer must contact us to get the proper dimensions especially for oversized items like sofas and beds
  • It is the sole responsibility of the customer if the product ordered does not fit through the doorway, entry way, hallway, etc of the place of delivery
  • Any sort of special delivery or redelivery will be charged to the customer
  • Storage fees may apply if the customer wishes have it stored temporary
  • Any returns are subject to the standard return policy
Return

Return are the rules retail merchants established to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence. For this reason many consumers hold the mistaken belief that they can always return merchandise for a full refund regardless of the circumstances. In reality, both regular and online merchants enjoy great leeway in establishing individual policies. As returns have become more prevalent and more costly, some merchants have imposed tighter restrictions on merchandise returns.

Refund
  • Store credit , typically to a customer with issues  on their order received.

Soxcessful and its’ interpretation & annotation:

  • Return is a structured process created by Soxcessful.com; for our company and or  Suppliers to provide the buyer who(m) requested the return & refund with the same unit(s) and/or SKU that is non-defective and/or non-damaged in nature. Soxcessful.com will process the refund in store credit within 7 working days directly to Buyer.
Documents Required for a Valid Return & Refund:
  • Proof of payment (Receipt and Invoice) with Order ID
  • 3 clear photographs of the items
  • Reason for Return/Refund

Soxcessful.com and/or suppliers will take action depending on the refund or replacement

Requirements for a Return & Refund Submission:

You may request for a return and refund due to any of the following reasons:

  • Damaged Items - The product SKU arrived with damaged exterior packaging. The item should remain unopened.
  • Defective Items - The product SKU arrived with damaged interiors, only noticeable after packaging has been opened.
  • Wrong Products - The product SKU does not match the quotation / invoice / receipt. Product should remain unopened and unused.
  • Late Delivery - The products were sent late after 5 working days (upon order placement) without any confirmation and communication from the Seller or Soxcessful.
  • Expired or Nearly-expired Products - The products delivered by the suppliers are near the expiry date [less than three (3) months] without informing the buyers (or listed on the product description) beforehand.
GENERAL SHIPPING POLICY
  • Items are shipped via small parcel carrier (DHL,USPS,UPS/FedEx) or by freight truck
  • We service the United States (including Hawaii, Alaska, and Puerto Rico) and Canada only
  • Free shipping does not apply to Hawaii, Alaska, Puerto Rico, and Canada shipments (a quote will be sent via email for acceptance for these areas)
  • Additional charges can apply to businesses or residences in hard to access areas (e.g. island locations, gated communities, limited headroom bridges)
  • All Canadian shipping quotes include customs fees
  • Refused shipments will have shipping charges (both ways) deducted from the refund
  • Freight carriers deliver Monday through Friday between 9AM and 5PM
  • Missed appointments will incur additional fees billed directly to the customer by the carrier
PROCESSING AND TRANSIT TIMES
  • Orders shipping to an address different than a billing address will be charged in full and have processing times extended
    • Proximity to the warehouse, upgraded shipping, and products located in our international warehouses may add to normal transit times.
    • To avoid delays please make sure the shipping address is verified with your credit card issuer. In stock items typically take 1-2 weeks to deliver (please see the details below)
  • In stock items may take 3-7 business days to prep for delivery regardless of delivery method.
  • Custom, personalized or special order(s) or backorder/pre orders dates are estimates and subject to change
  • Charges or deposits on Custom, personalized or special order(s) are not refundable regardless of the cancellation date
  • Tracking is sent via email with the tracking number and carrier’s website to track online
  • Guaranteed transit times can be purchased at an additional cost
  • Expedited shipping can be purchased at an additional cost
FREE CURBSIDE DELIVERY/LOCAL PICKUP - SMALL PARCEL DELIVERY
  • Items typically arrive between 3-7 business days after tracking is sent
  • Adult signatures are not required
  • The decision to leave your package without a signature is at the discretion of the carrier
FREE CURBSIDE DELIVERY - FREIGHT DELIVERY
  • Delivery appointment is typically 7 to 10 business days after tracking is sent.
  • The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
  • Free freight delivery requires the customer to move the items into their residence/business
  • Products that ship this method are usually large and may require assistance (driver is not obligated to assist)
  • Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground
  • Additional costs resulting from COI (Certificate of Insurance), remote location, truck size restrictions, etc. will be the responsibility of the customer
INSIDE DELIVERY
  • Delivery appointment is typically scheduled 7-14 business days after tracking is sent
  • The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
  • Items will be delivered inside the complex/residence and placed in the room of choice
  • A maximum of two flights of stairs (1 flight = 15 stairs) will be accommodated, additional flights will cost $40 per flight
  • A maximum of 100lb (per piece) will be accommodated, items weighing more will incur additional costs (we will inform you if this is the case)
  • Assembly and debris removal are not included with this service
  • Not all areas are serviceable for our upgraded inside delivery. A notification will be sent prior to shipping any order if the requested shipping method is not available.
CUSTOMER RESPONSIBILITY DURING DELIVERY
  • Missed appointments will have re-delivery fees, or storage fees will be charged.
    • Re-delivery fees range from $100 to $250
    • Storage fees range from $25 to $75 per day
  • Unreachable contact information will result in the item being returned to the Soxcessful warehouse or Supplier and a redelivery fee will be assessed.
  • If an item is confirmed not damaged and a re-delivery can be made but still refused, the return would be processed as a standard return.
  • Any issues (holes, crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc.) must be noted on the delivery slip.
  • Freight items are to be inspected thoroughly before signing a release.
  • Items being held for any reason (commercial project, move, storage, etc.) still need to be inspected.
  • Delivery must be refused and issues must be noted in order to receive a refund or replacement.
  • Detailed pictures and a notice of refusal must be emailed within 24hrs of refusal.
  • A customer’s agent (family member or friend) may inspect/sign for the item if they are at the residence - an agent's inspection and signature is considered the same as the customer
DISCLAIMER
  • Any aid in the form of lifting, assembling, debris removal, or installation are done under the sole volition of the customer
  • Any damages incurred by aiding the delivery agent while the delivery, assembly, debris removal, installation, or inspection is being conducted are the responsibility of the customer
  • Multiple item orders may be delivered at different times, please make note if all items have to be delivered simultaneously
  • Customer should not, in any way, attempt to complete a paid service on their own if delivery, assembly, debris removal, installation, or inspection take longer than the allotted time and is rescheduled
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